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After-Sales Service

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Your Investment, Our Commitment

At Inverex, our relationship with you doesn’t end after your purchase—it begins. We are dedicated to ensuring your solar energy system performs reliably for years to come. Our products are engineered for excellence and durability, but we stand ready with a comprehensive after-sales support network to assist you whenever you need it.

 

Our Service Promise

We have built our reputation on quality products and equally high-quality support. When you choose Inverex, you are choosing a partner committed to your energy independence.

  • Expert Technicians: Our support team consists of highly trained and certified technicians who have deep knowledge of our entire product range, from inverters to batteries.
  • Genuine Parts: We use only genuine Inverex parts for all repairs and replacements to guarantee the performance, safety, and longevity of your system.
  • Timely Response: We understand that every moment matters. Our goal is to acknowledge your service requests promptly and work efficiently to provide a resolution.
  • Nationwide Network: With authorized service centers across the UAE, KSA, Pakistan, India, Afghanistan, and More, professional help is always within your reach.

 

How to Get Support: A Step-by-Step Guide

To help us resolve your issue as quickly as possible, please follow these steps.

Step 1: Gather Your Product Information

Before contacting us, please have the following information ready. This will help our team diagnose the issue much faster.

  • Product Model Name (e.g., Veyron II 6kW, Nitrox 10kW On-Grid)
  • Product Serial Number (found on the side of the unit)
  • Date of Purchase and Proof of Purchase (invoice or receipt)
  • Name of the Authorized Dealer/Installer
  • A Detailed Description of the Problem, including any error codes displayed on the screen.

Step 2: Visit Our Online Resource Center

You may find an instant solution to your problem in our online resources. This is the fastest way to solve common issues.

Step 3: Contact Our Support Team

If you cannot find a solution in our resource center, our team is here to help. Please choose one of the following methods to initiate a service request:

 

Warranty Services

All Inverex products come with a comprehensive warranty, a testament to our confidence in their quality and reliability.

  • Check Your Warranty: To understand the specific terms and duration of your product’s warranty, please refer to the warranty card provided at the time of purchase or visit our Warranty Policy Page.
  • How to Make a Claim: To initiate a warranty claim, please follow the “How to Get Support” process outlined above. Our team will verify your warranty status using the product serial number and purchase details and guide you through the next steps, which may include remote diagnostics or directing you to the nearest authorized service center.

 

For Our Valued Partners & Installers

We offer dedicated support for our network of solar installers, EPCs, and distributors. For technical assistance with system design, advanced troubleshooting, or information on partnership programs, please contact our dedicated partner support line or email our technical team for an expedited response.

 

We’re Here to Help

Your satisfaction is our top priority. For any after-sales inquiries, please do not hesitate to reach out.

 

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